Mediation complaints policy

I follow the European Code of Conduct for Mediators and am bound by the professional standards of the Civil Mediation Council (CMC).

 

If you have a complaint about my mediation services, please outline your concern in writing to chris.wake@pm.me. I will then:

• Acknowledge your complaint in writing within 5 working days of receipt.  

• Investigate your complaint thoroughly and reply in writing within 21 working days of receipt. In cases where further time is required, I will notify you of this in writing.

 

If you are not satisfied with the response to your complaint, you may refer the matter to the CMC within the terms set out at https://civilmediation.org/complaints/. The complaint should be addressed to the CMC in writing at complaints@civilmediation.org, within one month of the mediator’s final response and within 6 months of the events giving rise to the complaint.

 

I will keep a written record of any complaint received, in line with CMC guidance.